Repairs, sizing and everything else
For a repair, write first and we will send you the return details. For sizing, tell us your usual size in a brand you already own and we will tell you honestly how ours compares, including when the answer is that we do not fit you well.
Business details
- Trading nameHalcyon Thread
- Registered nameHalcyon Thread Workshop Ltd
- AddressSecond Floor, The Old Printworks, 26 Calder Street
Marrowfield, Ingleby IG5 3PW - Telephone+44 141 496 0332
- Emailworkshop@halcyonthread.example
- Opening hoursMonday to Friday, 9:30 to 17:30 UK time
- Response timeWe reply to every message, normally within two working days.
Before writing, it is worth checking our Privacy Policy to see how we handle what you send, and our Terms of Service.
Send us a message
All four fields are required. The form is checked in your browser before it is sent, so you will be told straight away if something is missing.
Finding us
We are at Second Floor, The Old Printworks, 26 Calder Street, Marrowfield, Ingleby IG5 3PW. Our published hours are monday to friday, 9:30 to 17:30 uk time, and outside those hours email reaches us faster than the telephone does.
If your message is urgent, say so in the first line rather than the last. We read the beginning of everything that arrives and it genuinely changes how quickly you get an answer.
